Board Thread:Questions and Answers/@comment-27906202-20160303032033/@comment-26171095-20160303035954

Since you haven't called yet, I guess you need a step-by-step thing:
 * 1) Take out your phone.
 * 2) If it's not a smartphone, start inputting 0570-088-335 and call. If it is a smartphone, open the phone app and input 0570-088-335.
 * 3) Give the reference number 1880-7704.
 * 4) Answer all the questions they ask. If they ask why you're a foreigner, say you suck at Japanese but live there and are currently visiting relatives.
 * 5) Actually do the damn password reset and then live life.