Board Thread:Questions and Answers/@comment-31911896-20170630205007/@comment-31911896-20171001031118

AdmiralAlatreon wrote: Have you folks tried using VPN? It is possible that part of the problem lies in your respective ISPs, and VPN can potentielly circumvent that.

I've been having choppy connection in playing, as well. It began on the last week of the Summer Event (late Aug-early Sep). At those periods, I sometimes cannot even log in the game. The problem subsided sometime in mid-Sep, but it has been surfacing again lately. It's probable that, in my case, the problem has something to do with the broken undersea cable (which won't be fully repaired until mid-Oct at the soonest). However, in both cases, I use VPN to play and it runs well. Unfortunately our issue is not based on the ISP but based on our account itself. I've tried many ways to go around the issue but none of them worked so far including the VPN you are suggesting. I've come to a conclusion that the devs falsely marked our accounts as bots/macro user and since it's on individual accounts, changing IPs don't do shit.