Board Thread:General Discussion/@comment-26272988-20151124115319/@comment-26091666-20151130033000

Actually before you do, there was a recent case where another user wanted to reset his/her email address/password but via the English version of DMM site (and not via Google translate) but he/she was unable to because the site lacked much support for non-Japanese users.

In the same thread I have wrote up a partial guide on how to reset one's password using the Japanese way and I would recommend you do that first. Changing your email address once you have re-acquired your DMM account can be done afterwards and probably will have to be done via Japanese method rather than English method.

The thread was this: here