Talk:Recent Updates/@comment-220.255.2.233-20140404015833/@comment-58.85.38.167-20140404043159

Turn off VPN, go to www.dmm.com, then locate the DMM contact support page. There should be an input field where you can choose the service you're using and a big input field below where you can write your complaint. On the service selection field, locate net game. Memorize the location of the support page link on the main page (or which hoops to jump to get there). Memorize the location of the net game selection on the input field. Get out, restart VPN, go back to dmm.com, locate the contact page again on the Japanese site, then locate the net game line on the service input field again. The Japanese and English sites are laid out almost perfectly the same way. The aforementioned input field is laid out EXACTLY the same way, so if net game is the fourteenth option ion the English site, it'll be the same on the Japanese page. Use a web translator and write your request, explaining:

1. You lost access to your account and you have tried the password reset but you did not receive a response. You can also just inform them that the password reset page doesn't work and you need an alternative way to verify your identity to them.

2. You are not a Japanese citizen and you have neither a Japanese phone nor a Japanese email. You do not have a phone number registered with dmm because you don't have a Japanese phone and their system can only register Japanese phones. Also explain to them that your phone will not be able to receive messages from their support center. This is important. Sometimes the support responder is unaware that they are unable to contact an international phone number their way.

3. You want them to restore your dmm login access. Please make it very clear that you're completely unable to login. Occasionally some idiot on the other end will tell you to verify your identity by doing something that requires login. Make sure they understand you can't do that.

4. You cannot call the dmm support line because you do not have a Japanese phone. This is important because, depending on your country, dmm's support line might reject your call completely (it'll return a line is out of service message).

5. Give them an email address (or more) you are certain they can contact.

The reason you must use the Japanese page is because it takes them 3-5 days to respond to an English email. Sometimes even more than a week. Even broken machine-translated Japanese will get a faster response.

Also, just to be safe, don't mention WHICH net game you're playing, obviously. Actually, they don't really care, but just in case.