Shop/Purchasing

Introduction
As seen on the Shop page, there in-game items that can be acquired only by using real money. This article may help in the process of expanding your Headquarters, strengthening your kanmusu, and replenishing resources.

''' Please do read these carefully and ideally at least once before performing any of the steps. '''

Note that there use to be numerous different virtual currency in DMM, including DMM Money and DMM Points, but now they have been unified starting from April 2015. No need to be confused when you see legacy entries on this page that have not been corrected or edited.

Option: via Rakuten
The advantage of this option is that you can use Rakuten point to pay, which can be obtained by buying things from the site, buying Rakuten point cards, obtain freely by using their toolbar, or numerous other methods. And paying via this option without using Rakuten points can also give you a few points (usually 1%) that you can use to pay later in some occasion. However it also require credit card when register and do not give you the 500yen promotion offer. (But you can register your card on both DMM and Rakuten and apparently Rakuten accept a wider variety of card)

What is the conversation rate for the items in-game?
As of writing: 1 DMM point = 1 Japanese Yen

So for instance if you want to purchase more ship slots, it will cost you: 1000 DMM points or 1000 Japanese Yen

Currency conversion from Japanese Yen to whichever currency that is used within your country can easily be found via searching for "currency converter".

Note: This does not include any fees/surcharges that may be applicable when purchasing DMM points. For any relevant fees/surcharges applicable, make sure you consult with your financial institution.

Does DMM accept Debit Card?
Yes, in most cases it works and the amount you spent will be deducted from your bank within 2 weeks.

However if it does not work, usually when registering your card information there will be an error detailing what went wrong.

An error appeared when I inputted my Card
Perhaps your card is not accepted for some reason? make sure the details you have inputted are as displayed on your card.

Not all cards may work with DMM, if you have cards from other financial institutions for instance you may want to try them out as well.

Another potential error maybe to do with inputting incorrect CVC code. Make sure that you have not entered your actual PIN number in place of where DMM.com asks for your CVC code.

DMM.com do not accept my card
DMM.COM might reject some cards, like cards issued by Taiwan Postal Office, in this case you can try to recharge your DMM account by using the R18 division of the site which reportedly accept more cards. To access the R-18 (adult) division of the site, simply go to dmm.com and select R-18 on the right hand site of top navigation bar, or directly enter the URL dmm.co.jp. Then after clicking yes you are adult, you would see an adult site with same interface as what you use to, then just follow guides above and try one more time.

If it still does not work, you can try the rakuten option above, or webmoney option.

For those using Visa Debit card, there has been reports that Visa debit card from certain countries cannot be used. Your only alternatives are to keep trying with other cards but do make sure that your card is actually a Visa debit card. A common mistake might also be to input your PIN code in place of where it asks for CVC code (refer to 'Does DMM accept Debit Card?' section).

WebMoney is expensive!
Yes it is, and that's not even a question. It is better to use a credit/debit card instead. Different online shops might also sell them at different rate so wish you cloud find out a relatively cheaper place to get them. Or if you have literally tons of free time, you can try to look for online service providers that ask you to do some missions like install software or fill in questionnaire that will give you a few webmoney per action and stock them up. (but the return rate would probably lower than you spend your time to find a part time job...)

Does DMM allow refunds?
No. DMM Points are in principle non refundable, non transferable, and will expire after a set period (usually one year).

===After purchasing those DMM points, I proceed to make purchase in game but then it prompt some kind of messages and my DMM points are all gone without having extra slots/rings/resources. What could I do?===
 * First of all, check your inventory. Especially the second page where paid items are stored.
 * The next thing is you need to ask yourself is: did you make sure you read this page properly and entirely as it has been stated towards the top of the page? 99% of the mishaps caused are purely user error.
 * Provided that the first two bullet points has been satisfied and that you are sure there is nothing wrong with what you did. It may be an issue with DMM website and that you may need to write an enquiry in Japanese.

I noticed that DMM has deducted some money from my bank account but I haven't even bought anything!
Usually the amount deducted is very small, i.e. <=100 Japanese Yen. DMM does this to make sure that your card details are actually valid in case you make a transaction with invalid card details.

There is no need to panic This is usually a simple checking mechanism websites use to ensure that they themselves does not get scammed when for instance a customer pays for item with a cheque and the cheque bounces.

As an example, PayPal uses similar card verification system whereby the money are transferred to your account (not from) in very small amounts and asks you to enter the digits in which the actual money has been transferred.

Why is that when I bought X amounts of DMM points I noticed that it does not equate to the amount of money that I actually had to pay?
Any transactions or currency conversions regardless if it is either done online or offline involves applicable fees and charges.

These issues, particularly online transactions often originate from your financial institution and not the individual sites whereby you have paid items over the internet. Therefore, you may want to consult with your financial institution for all the breakdowns of any applicable fees and charges when purchasing items online.