Board Thread:General Discussion/@comment-1.32.69.82-20170319151347/@comment-25615967-20170322083738

I got the same message too and I can confirm that you were not banned, In my case, I think it happened because I tried to acces to the account at the same time from my tablet and pc several times, but I easily got the account back by doing the same steps you did

Now this is not the first time I've heard about this, in the past a lot of players reported having the same password reset loop you're experiencing and I think no one ever talked about if they fixed and how they did it

And I used firefox for the account recovery, so try doing the recovery on firefox, or try clearing all the browsing data of Chrome, because I think that maybe it's a issue of Chrome and one of it's settings, or maybe it has something to do with the stored browsing data

Now here I have a screenshot of the notice I got in case someone want to check it: