Board Thread:General Discussion/@comment-24786294-20160121122128/@comment-141749-20160124150423

If you encounter lots of catbomb and have no idea why it happens, first you should try to play directly in DMM website with VPN and see it works or not. If the catbomb is back or still get it via VPN, it is likely you have password stolen and someone is playing with your account, that cause catbomb in both sides and dev will ban you if this situation persist. Also you should stop playing until catbomb is gone.

Of course, make sure you are not using any cheat, no matter how "safe" it is, if you are sure, try to contact customer support and don't give up unless they tell you "you have no chance to take it back", "we won't consider to unban you" or something like that