Board Thread:Questions and Answers/@comment-30680305-20161205013204/@comment-25419315-20161214182952

Greetings Detains578, this has occured to me recently too, luckily I was able to compose an email draft with the help of my japanese friend (big thanks to Ken). Below is a sample email that you can use to write to DMM. Just fill in the blanks and send it to them through their support center which can be found here: https://gyazo.com/467359b3f9c7c02666a714753763b7eb

After that, You should be directed to this page (provided that you're not logged in on DMM): https://gyazo.com/d3235104f19b0c7b9e88b141cef332f2

Fill in all the necessary information then procced to send the inquiry to them.

お名前: ( Compose any japanese name, you can google translate if you want to, this part doesn't really matter)

メールアドレス:    A Gmail Email Address                                                                                      

( Do not use a yahoo email address here or you will not be able to receive the mail. It doesn't necessarily have to be a gmail account but it's high recommended to use a gmail account)

メールアドレス（確認): Confirm your Email address

件名:  Ｅメールを変えたい

区分:  その他 

お問い合わせ内容: (Everything in bold requires your information) 

こんにちは. 僕の艦これのあだ名は [Kancolle IGN] です. 僕は現在のＥメールを変えたいんですが、ＤＭＭはＹＡＨＯＯにＥメールを送信できないので、Ｅメールを変えることができません. 僕はアカウントの持ち主だと証明する情報は全部もっています. どうか助けてください.

艦これ情報：

スタートした日：[Kancolle Join Date]

ニックネーム：[Kancolle IGN]

ＨＱレブル：[Kancolle HQ Level]

経験値：[Kancolle EXP level]                                                                                                   

(Not really necessary but will help further prove that you're the owner)

現在のＥメール：[Old Yahoo Email Address]

新しいＥメール：[NEW Gmaill Email Address]

ＤＭＭ情報：

■ご登録情報 --- ・ご登録名：[DMM Name]*

・ご登録メールアドレス：[Email you used to register for DMM]

・ニックネーム　　　　：[DMM Nickname]*

・ご利用のサービス・商品名：艦これ (No need to change this)

・PC環境

・OS　　　　： [Your PC's Operating system]

・ブラウザ　： [The browser you use to play kancolle/enter DMM with]

*If you do not have a DMM Name and nickname entered, Just put a dash (-)

'''-After sending the inquiry. They should send you an email to the email you provided with at [メールアドレス]. Just translate the message and follow their instructions. Hopefully, This has helped you out.'''

*Please do not copy paste this without proper citations*