Board Thread:General Discussion/@comment-26875699-20160813185314/@comment-25615967-20160817043331

Well so to start they are asking for your personal information:

■ Necessary information (you can find this on your https://www.dmm.com/my/-/top/) --- - Your registered name (if you didn't registered one then it should say 未登録) - Your registered e-mail address (the email account you use for log in) ·phone number (the phone number you registered for your account, it should say usually 未登録 ) ·credit card number - Destination information (the billing address of your credit card) - Use of the service and product name (the service the ticket's for, Kancolle etc) · Connection environment (your OS, browser, providers, etc.) (your operative system, browser, internet provider service)

· DMM point payment method (credit card, paypal, suica etc.)

And settlement number (number to be issued a mobile phone company in the mobile phone payment available at the time) (if your payment is with a mobile number then you need to give the number if not i think you don't need it)

※ There is a case where the customer is included in the information that has not been registered. (I think this means you have to include the info even if you didn't register it, just to be sure i think you should register your name and phone) ---

■ MyDMM Support Center (24 hours a day, 365 days a year accepted) --- 0570-088-335 076-214-6737 from the IP phone · PHS (this is DMM customer care number) --- ※ please call to notify the caller ID. (When you call they will ask your ユーザーID (Your user ID) you can find this also on your https://www.dmm.com/my/-/top/) ※ voice guidance is No. 1. You can press the number even in the middle of the guide. (when you call you should press 1 to be taken to the guidance(a person to guide you trough the procedure) and you can press the number any time even in the middle of the call.