Talk:Tutorial: Troubleshooting/@comment-124.6.181.202-20150927001105/@comment-26091666-20150927053835

Yes you should, but it might help if you can try to explain it in detail. It is probably a node somewhere on their network that is down and therefore you cannot connect to your game.

The more verbose information you can give (to them) the better.

Also I'd check if anyone on your ISP has also complained, normally there will be local forums and what not for people to discuss various things on a more local level.