Board Thread:General Discussion/@comment-25833747-20150801152744/@comment-26091666-20150801164107

I believe you haven't thoughtfully tried the suggestions I made on your previous forum thread.

You need to put these thoughts into your perspective:
 * If you seriously do believe DMM is at fault, there would be countless amounts of other users complaining about DMM including myself.
 * If this is kancolle related issue, playing other games on DMM in other cases may still work because these other games on DMM does not necessarily employ the same servers that Kadokawa chooses to use. As such, this is a specific server issue. You haven't told me or anyone which server you belong to on the kancolle.
 * Now if it is a kancolle server issue, those using the same server as you would face the same consequences. That is, it won't be just you on that server that is facing the issues and hence the need to report to either DMM or Kadokawa is probably not needed.

With those said and done, I believe your issue is mainly to do with your internet connection and nothing that DMM/Kadokawa can do something about as it is happening mainly from your end.

Going back to what I said, there are several VPN providers that were mentioned in the tutorial. Surely you haven't tried all of them have you? If presumably you have tried all of them. You probably haven't gave a clear indication of how you are connected to your modem/router. If you are using wireless, the guide has already indicated to try going wired rather than wireless.

If all else fails (presumably, if you had a proper computer technician that is able to visit you and go through all those troubleshooting steps mentioned) then you need to contact your ISP because you have tried everything at your end to resolve the issue yet the issue still persists and you believe it is to do with their (ISP) routing. Not saying that you must seek professional help to solve your connectivity issues by means of hiring a computer technician but do be prepared that your ISP will ask you these sets of questions when you complain about their connection being faulty.

TL;DR Provided that you have went through the troubleshooting page bullet point by bullet point you would have realised that the last step is to call your ISP and by then you would have a concrete issue that you can describe to them rather than being somewhat impatient.