Board Thread:Questions and Answers/@comment-11023148-20151031013648/@comment-26091666-20151031020037

First, how many VPN servers have you tried?

Second, have you also tried using KC3 Kai and playing it via DMM frame?

If those fail, then it is most likely your network that is facing issues. Tutorial: Troubleshooting has a nice overview of what you could try to remedy your connectivity issues.

The IP address you specified is your own game server - in other words the IP address that your account for KC belongs to. That IP cannot be pinged if using regular ICMP packet technically speaking but rather requires something like a TCP packet in order to check and see if there is a network issue.