User blog comment:Dragonjet/KC3改/@comment-86.209.228.226-20150718190314/@comment-26091666-20150720074139

@86.209.228.226 I think at this point it is best to inspect the viewer via debugging it as mentioned here and see if there are any red words popping up.

Also another idea is to try the latest developmental build to see if the issues persists.

There were some minor issues for Mac gamers however the lack of testers from the said platform makes it hard to get the viewer to work right.

@Shana1508
 * Have you tried playing the game without the viewer and that your issue persists?
 * Which OS are you running? presumably you wouldn't be using Mac would you?
 * You might want to check routing issues. The use of wireless connections is one other potential cause for spotty connections at random intervals and are not server specific issues.
 * You might also want to try running a bandwidth monitor program to see if there are any traffic between your computer and the server on the other end.

@84.90.161.45 This issue has nothing to do with the game itself but rather the use of the viewer with the game in which the devs are not and will not be obliged to give support to.

Even more so is that if this issue is really to do with the connection it would be only mean that it would be coming from your end (as the gamer). If the issue is stemming from the server itself I am sure plenty more other gamers on your servers would be complaining as well.

Last but not least is that they sort of would require you to write email in Japanese considering how the game is restricted to Japan only. If you write it in English there is a high chance that the devs assumes the email is spam and would therefore be deleted and never read.